Leading UK Manufacturers of
Quality Bouncy Castles & Inflatables
Sales Lines 7 days, 8am-10pm
01952 585859
Manufactured to BS EN 14960; PIPA compliant

Bouncy Castle Sales Company Terms

Consumer/non-Business Terms

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Conditions of Use

The content of this site is provided free of charge for information purposes only. Bouncy Castle Sales Company endeavours to ensure that the information presented on the site is both true and accurate. However all of the drawings, descriptive matter, dimensions, illustrations, price lists or advertisements displayed on this site are only intended to give a general idea of the goods described and shall not form part of the contract. All measurements / dimensions are given as a guide only and are approximate.

As part of its process of continuous improvement, Bouncy Castle Sales Company reserves the right to alter specifications, colours and fabrics without notice. Consequently, products available may vary slightly in colour from that shown on the current site. Bouncy Castle Sales Company reserves the right to change price and availability information without notice.

We aim to dispatch in stock items within the first working day after order placement. If you have made a mistake on your order or wish to amend or cancel, you must ring us on our customer service number during working hours ASAP - we cannot accept emails as a method of contact for these types of queries due to the very quick dispatch times we operate on. We are bound by our carrier terms & conditions and cannot change orders or addresses once items have left our premises.

Copyright

All content on this site is the property of Bouncy Castle Sales Company and is protected by UK and international copyright laws. All software used on this site is the property of Bouncy Castle Sales Company and is protected by UK and international copyright laws. Permission is granted to print in hard copy portions of this Website for the sole purpose of placing an order on www.bouncycastlesales.com. No part of this web site may be distributed or copied for any commercial purpose without prior written consent of Bouncy Castle Sales Company.

bouncycastlesales.com and all websites, logos and trademarked brands of the Group are all copyright of Bouncy Castle Sales Company.

Data Protection

Please see our Privacy Policy. Note that this privacy statement applies only to our website. You may use the online form to order merchandise. During this process you will be asked to supply certain information, including your name, telephone number, and email address.

We require this information to verify your identity, and also to provide a way of contacting you should any question arise concerning your order. We will use these details only for processing your current order.

If you place an order, you will be asked to provide certain information, including your name, billing address, delivery address, and certain credit card details. With the exception of our credit card service provider, subsidiaries, affiliates, and trusted vendors, we will not sell, rent, give or otherwise provide any of your personal information to any third parties without obtaining your prior permission.

Legal Disclaimer

Bouncy Castle Sales Company has taken all reasonable care in the preparation of the contents on this website, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, Bouncy Castle Sales Company makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this website. Bouncy Castle Sales Company reserves the right to change price and availability information without notice.

Bouncy Castle Sales Company shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site.

Bouncy Castle Sales Company reserves the right to decline any order.

No exclusions of Bouncy Castle Sales Company liability in these Terms shall apply to any damages arising from death or personal injury caused by the negligence of Bouncy Castle Sales Company or any of its directors, employees or agents or fraudulent miss-statement. This website is controlled and operated by Bouncy Castle Sales Company from its offices in England. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this web site from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable.

All terms and conditions contained on this website shall be governed by and construed in accordance with English law. By using this website, you hereby submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising under or in connection with these Terms or your use of this web site.

Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.

Important Delivery Information

Your item will be delivered to you via a Courier who will require a signature as proof of delivery. Before the parcel is signed for, check carefully for any signs of transit damage (or instruct anyone you authorise to sign on your behalf to do the same). We advise customers to check parcels carefully for any transit damage. If you are unsure, or there is transit damage to your product, sign for the item and clearly write "damaged product". In this instance please contact us directly we will quickly ensure that you get a perfect product with no additional costs to yourself.

Cancellation & Returns

If you purchased from Bouncy Castle Sales Company before 30th September 2015 the the sale of goods act conditions of sale will apply to your purchase.

If you purchased from Bouncy Castle Sales Company after 1st October 2015 the Consumer Rights Act conditions of sale will apply to your purchase.

In the event that you wish to return an item, you must inform the company in writing by emailing or by telephone within 14 days after receipt. The goods must then be returned at your own expense within 14 days of informing us of your intention to return the item. It is your responsibility to take reasonable care of the goods so they arrive with us in the same condition as they were delivered and in the original packaging. Please enclose your receipt without the original receipt, we will only be able to issue a voucher or credit note. A full refund will only be made if the receipt is enclosed. Returns will be processed and refunds issued within 14 days of us receiving them back in satisfactory condition.

The company reserves the right to take action to claim any charges necessary for the repair or cleaning of any goods returned not in the same condition as upon delivery. We will not refund any obviously damaged or dirty goods.

If you are unable to return the goods you must make the goods available for collection at a time that is convenient for yourself and our courier. The company will be entitled to charge you the direct cost paid to the courier for this collection. Pick up costs start at L30.

You are advised to retain the original packaging and receipt in the event of you cancelling an order.

Any refunds or returns made on promotional items will be given at the rate of the discounted product.

Internet Misuse

You agree to indemnify and hold Bouncy Castle Sales Company, and its owners, employees and other partners, harmless from any claim or demand, including reasonable solicitors fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.

Some hypertext (HTML) links on this web site lead to web sites, which are not under the control of Bouncy Castle Sales Company. Accordingly, Bouncy Castle Sales Company makes no representation or warranty concerning the content of these web sites and accepts no responsibility or liability in respect of the material on any web site, which is not under the control of Bouncy Castle Sales Company.

Bouncy Castle Sales Company is providing these hypertext links to you only as a convenience, and the inclusion of any such hypertext link does not imply an endorsement by Bouncy Castle Sales Company of the linked site or imply any relationship between Bouncy Castle Sales Company and the hyper-linked organisation or individual.

Guarantee

Bouncy Castle Sales Company warrants that (subject to the other provisions of these Terms and Conditions) on delivery and for a period of 12 months from the date of delivery, the design, fabric and manufacture of the cover of the Goods (which for the avoidance of doubt shall not include the fillings of the Goods) shall be of satisfactory quality within the meaning of the Sale of Goods Act 1979. For commercial use customers, this guarantee is limited to 6 months.

Promotions

Bouncy Castle Sales Company reserves the right to withdraw promotions or discounts at any time. Certain products may be excluded from promotions without further notice.